Leading queue management and crowd control specialist Tensator has helped two higher education colleges improve staff efficiency and reduce waiting times in their student services departments.
Specialist software has been provided to both the London Institute of Technology and English (LITE) in Bayswater and EThames Graduate School in Essex, allowing for dispersed queues in what have proven to be very busy areas of both colleges.
At LITE, Tensator has installed a Dispersed Queue Ticketing (DQT) system with four service points and a main central display board, while at EThames, a similar DQT system has been provided, but with six call points and display boards at the counter, and also in the common room.
Upon arrival at student services, visitors are provided with a ticket showing them an average waiting time, allowing them to continue with their studies until their allotted time approaches. They can then join a short queue and are called to the relevant service point by the push of a button.
Staff benefit from having greater control over the queuing system and can use the in-built reporting software to monitor peak times and view the real-time status of the queue, allowing them to increase staffing levels and the number of available service points if needed.
"We're now able to offer improved levels of support in our student services department," commented Niel Pama, principle of LITE. "We have limited space in our reception area and the previous structure meant that it became very crowded, resulting in confusion about who was first in the queue."
Wouter Bouwer, academic coordinator at EThames added: "The new queuing system has already proved invaluable, not only in terms of freeing up student's time to continue with their studies, but also in helping us to heighten the efficiency of our staff."
The installations at LITE and EThames are Tensator's first major DQT contracts in the education sector and have proved so successful that a further installation has already been made at EThames' new Canary Wharf campus.
A more advanced DQT system has been installed in the brand new student services department in London's Docklands, with 17 individual counters each programmed to deal with a specific service, allowing staff to offer specialist support in areas including fees, admissions and course information. Managers can also change the specialism of a counter from their desk to cope with the needs of the students waiting to be seen at any given time.
As the counters are split over two floors, tickets direct students to the correct area for their selected service, with screens giving advanced warning five minutes before their call time.
"We already have a very high profile in providing Dispersed Queue Ticketing solutions to sectors, including retail, finance, healthcare and the public sector," commented Hayley Thomson, business development manager at Tensator. "The success of our work at LITE and EThames goes to show that there's a need for efficient queue management and crowd control in all aspects of life and we're looking forward to expanding our educational offering even further."
To view Tensator's full product range, visit www.tensator.com.
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About Tensator:
Tensator is a leading queue management specialist, with the largest range of crowd control, in-queue merchandising, display and signage, electronic call forward and media products. The Tensator high profile customer base spans blue chip retailers, international airport terminals, leisure and entertainment venues and financial institutions globally. The company is famous for inventing the Tensabarrier® retractable post, which is now a common fixture in many global queuing environments. Tensator employs over 350 staff within its six offices spanning Milton Keynes England, Bay Shore New York USA, Frankfurt Germany, Paris France, Wroclaw Poland and Dubai UAE. Visit www.tensator.com for more information.
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